Subscription instances and credits may only be redeemed by the verified account holder. Instances are strictly non-transferable and cannot be exchanged for cash. Standard redemption processes require advance booking through your user dashboard.

All allocated instances are valid strictly for the duration of the current billing cycle. Unused instances do not roll over to the next billing period unless you are subscribed to a tier that explicitly includes a rollover benefit.

Instances are deducted automatically from your account balance at the time a service is scheduled or initiated. If a scheduled service is missed without prior notice (no-show), the instance will still be deducted and cannot be reclaimed.

You may cancel your subscription at any time via your account settings. Cancellations take effect at the end of the current billing cycle. We do not provide prorated refunds for mid-cycle cancellations or for unused instances.

In the event of a billing discrepancy or dispute regarding instance deductions, please contact our support team within 14 days of the incident. You can reach our resolution team directly at [email protected]